GETTING HELP
 
THE DCRI SERVICE DESK

The DCRI Service Desk provides technical assistance for DCRI-issued software and hardware and limited technical support for questions related to non-DCRI computers, software, and web-based applications. They are available to take your call 6 a.m. to midnight (Eastern Time [UTC-5:00/-4:00]), Monday through Friday, except DCRI holidays.

Service Desk Contact Information
Phone

919.668.8916
Toll Free: 866.999.3274

International Toll Free: bit.ly/edc-support

EmailDCRI Service Desk
dcriservicedesk@dm.duke.edu
 
DOCUMENTATION

When you access the DCRI Intranet, you can browse through user guides, web-based training modules (WBTs), and
quick reference cards (QRCs) for information related to DCRI-issued software on online Learning Centers covering a variety of topics.

 

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DCRIconnect User Guide Last updated: March 10, 2016
Provided by Information Technology Training and Documentation at Duke Clinical Research Institute. All rights reserved.