When you need to use Remote Access, there are just a few preparations that must be in place before you begin.

We support release levels of the operating system that are supported by Apple. Processor speed, memory size, and hard drive space (fewer than 110 Megabytes needed) are not major concerns on a MacBook or desktop model manufactured in the last few years.

Before you start, you must have enrolled in Duke's Multi-Factor Authentication (MFA) security feature. A website/web app that has MFA enabled prompts you to enter your NetID/password, and then prompts you to authenticate using a second factor (such as answering a phone call, pressing the Approve button on a smartphone/tablet, or entering a code). With MFA enabled, even if a hacker gains access to your password, they are unable to login to your account without the second factor.

For details, download the Multi-Factor Authentication: Enrolling and Using MFA quick reference card. To enroll, begin at the Duke Office of Information Technology (OIT) website, read more about the feature, and then click Register here in the callout box at the upper right.

Connecting to the DCRI network from a remote location requires a high-speed Internet connection. The reliability of a connection varies, depending on a number of factors—including the technology you use to connect to your Internet Service Provider (ISP), depicted at right.

The DCRI Service Desk is authorized to provide direct technical support for DCRI-issued equipment. All other questions related to connectivity, such as routers, should be directed to your ISP.

On OS X 10.11 (El Capitan), iDCRI (Citrix) has been successfully tested with Safari 9 and Firefox 42. You might need to adjust the steps in the procedures on the following pages if you use a different browser.

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