| THE DCRI SERVICE DESK |
The DCRI Service Desk provides technical assistance for DCRI-issued software and hardware and limited technical support for questions related to non-DCRI computers, software, and web-based applications. They are available to take your call 6 a.m. to midnight (Eastern Time [UTC-5:00/-4:00]), Monday through Friday, except DCRI holidays.
| Service Desk Contact Information | |
| Phone | 919.668.8916 |
| DCRI Service Desk dcriservicedesk@dm.duke.edu | |
| Self-Service Portal (NetID required) | servicedesk.dcri.duke.edu (enable popup windows for *.dcri.duke.edu) |
During off-hours, emergency On-Call services are available for major issues, such as a down system. Call 919.668.8916, option 1, and leave a message that includes your name, a phone number where you can be reached, plus a description of the problem. The on-call Service Desk specialist will return your call as soon as possible.
| TRAINING & DOCUMENTATION |
The following IT resources are available after you log on to the DCRI network:
- User guides, web-based training modules (WBTs), quick reference cards (QRCs), and classroom training information related to DCRI-issued software are available on online Learning Centers.
- Details about instructor-led training classes covering DCRI-issued software appear in the IT Training Course Catalog.
- Orientation information for new hires appears in the Technology Orientation website, including important phone numbers and web links.
- Some questions pertaining to the operation of software or hardware used at the DCRI can be answered by checking the DCRI Service Desk online knowledgebase at servicedesk.dcri.duke.edu.
