WHEN YOU NEED REMOTE ACCESS

Use DCRIconnect's iDCRI/Citrix to access any of the following.

 
NETWORK DRIVES

From a remote location, you must use iDCRI/Citrix to reach a DCRI network drive. For security, the folders on network drives are restricted to specified groups or team members (your Username determines which folders, subfolders, and files you can access). If you are denied access to a destination required for your work, check with your DCRI contact or email the DCRI Service Desk.

Drive Letter What is stored on this drive? What type of access do I have? Can I save files to this drive? Are files backed up?
K: or T: Shared public folders for DCRI employees/contractors Restricted to specified group or team members Yes, if given access. Files are shared and accessed by group or team members. Yes
C: Files on the hard drive of your DCRI laptop Restricted to you Yes No*

* Warning! Since the DCRI Service Desk does not have a way to back up or restore any files saved to your computer's hard drive, always use network drives to store your work-related files.

 
DCRI INTRANET

The DCRI Intranet and its resources require you to be logged on to the network prior to accessing them (otherwise, either a not found error appears or you are redirected to the public-facing dcri.org site). To access a page or file on the DCRI Intranet from a remote location, you must use Remote Access.

 
INTERNAL WEB APPLICATIONS

Some web-based applications, such as the Duke LMS (Learning Management System), require you to use Remote Access to open them from a remote location. Otherwise, your browser generates a page not found error.

 
WINDOWS INTERNET EXPLORER

A few DCRI web-based applications (such as InForm) require the Windows Internet Explorer (IE) browser. Some other web applications—such as SharePoint websites (particularly if you are a Site Owner)work best with IE. If you removed IE from your computer (or you upgraded to a newer release of IE that a DCRI web application does not support), you can use iDCRI/Citrix to start up either a version of Internet Explorer.

 
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DCRIconnect User Guide Last updated:  March 10, 2016
Provided by Information Technology Training and Documentation at Duke Clinical Research Institute. All rights reserved.