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Review the following recommendations before contacting the DCRI Service Desk for assistance.
| I am having trouble: |
Recommendations: |
| Logging on to the system |
Passwords are case sensitive. |
| Connecting to my DCRI computer |
- At work, did you leave the Windows machine powered on and connected to the wired network, with you logged off? During office hours, contact a co-worker to confirm that your DCRI computer is powered on.
- Do you have the Remote Desktop Connection application available in iDCRI? If not, use Cisco AnyConnect and the Microsoft Remote Desktop application.
- Did you enter the Computer name for the Windows machine correctly? (The “DCRI-” prefix is considered part of the Computer name.)
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| Avoiding being dropped every fifteen minutes |
If your connection has been idle for fifteen minutes, the system sends you warning messages, and then ends your session. Working inside a document, spreadsheet, or similar file does not interact with the server (where "idleness" is detected) until you do a save, save as, delete, search, open, close, or other file-level command. Thus, to keep your connection active, get in the habit of saving your work every few minutes. |
| Accessing iDCRI or staying connected or experiencing poor performance |
Go to any other website and see how operating performance is at that location. - If the performance improves, there may be intermittent technical issues with the iDCRI application or server. Try again at a later time.
- If you still experience performance issues, reboot the cable modem/router for your home network. If the problem persists, there may be issues in the state of the Internet between your computer and the DCRI. Either try again later or contact your Internet service provider.
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